We welcome your comments:
PrePaid Services is committed to providing a high level of service to its customers. If our service fails to meet your expectations or you have suggestions on how we can do better, we would love to hear about it.
Our commitment to you:
The PrePaid Services complaint handling policy has been designed with the customer in mind while still meeting the requirements of the relevant Industry Code/s (ACIF Complaint Handling Code).
PrePaid Services aims to resolve complaints at first point of contact. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt.
Complaints referred to us from outside sources such as the TIO (Telecommunications Industry Ombudsman), may take longer depending on the complexity of the matter.
If your complaint isn't resolved to your satisfaction, you can ask to have your matter escalated to a supervisor. If you are still dissatisfied with the supervisor's handling of the complaint, you can request to have the matter referred to senior management for review.
Call Us: (Effective on August 4, 2008)
1300 200 500 Monday – Friday: 12 Noon – 10.00 PM
Saturday, Sunday and Public Holidays: 1pm – 9.00 PM
OR
From overseas on: +61 2 9927 3444
Email: sales [AT] prepaidservices.com.au
OR
Complete the form on http://www.ppscards.com.au/contact.htm
Postal address:
PPS Customer Service
Locked Bag 496
Milsons Point NSW 2061
Fax Number: 1300 30 88 77
PrePaid Services' Complaint Handling Policy can be found below in PDF format. For a paper copy of the Complaint Handling Policy, or a copy in an alternate format, please contact Customer Service (using the numbers on this page).
Complaint Management Dissatisfaction:
If you are not satisfied with the steps taken by PrePaid Services to resolve your complaint, or with the way in which we managed your complaint, you can seek assistance from the TIO (Telecommunications Industry Ombudsman), which is an office of last resort. The Ombudsmen will only investigate complaints if you have already attempted to resolve the complaint with PrePaid Services.
Complete the fields below with your contact details and a short message regarding your query and one of our Customer Care representatives will contact you within 2 business days.
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