9 PAYMENTS
9.1 How often will we bill you ?
We will bill you on a regular basis (either in advance or in arrears), unless otherwise set out in the service description .
9.2 What will appear on your bill?
We will try to include on your bill all charges for the relevant billing period. However, this is not always possible and we may include these unbilled charges in a later bill(s).
9.3 What types of payment methods may you use?
(a) You may pay by one of the payment methods as set out in the payment notification, on the back of the bill or on our websites.
(b) If your payment is not honoured (for example, in the case of insufficient funds for direct debit or credit card payment, or a dishonoured cheque), we may charge you a fee.
9.4 When must you pay your bill?
Subject to clause 10.2 , you must pay the entire amount billed by the due date specified in the payment notification, bill or as otherwise notified by us .
9.5 What happens if you do not pay your bill by the due date?
If you do not pay your bill by the date the payment is due, we may:
(a) charge you a late fee. Any late fee is payable until all outstanding amounts are paid,
(b) suspend or cancel the service , in accordance with clause 11 or 12 as relevant or the relevant service description . If we suspend or cancel the service , we may charge you a suspension fee, cancellation fee and/or reconnection or reactivation fee. Reconnection or reactivation of the service is subject to payment of the reconnection or reactivation fee,
(c) engage a mercantile agent to recover the money you owe us . If we engage a mercantile agent, we may charge you a recovery fee,
(d) institute legal proceedings against you to recover the money you owe us . If we institute legal proceedings, we may seek to recover our legal costs, and
(e) on-sell any unpaid amounts to a third party. If we do this, any outstanding amounts will be payable to that third party.
9.6 What happens if you have overpaid as a result of a billing error?
If you have overpaid as a result of a billing error:
(a) your account will be credited with the amount you have overpaid, or
(b) if you have stopped obtaining the service , we will use reasonable endeavours to notify you that you have overpaid and refund the over payment.
9.7 Taxes (including GST)
(a) Unless otherwise indicated, the fees and charges set out in the agreement include any amount on account of tax .
(b) Where the fees and charges do not include an amount on account of tax , if any tax is payable by us in relation to, or on any supply under or in connection with the agreement , we will increase the tax exclusive fees and charges by an additional amount on account of the tax . You must pay the additional amount at the same time you pay the fees and charges.
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