8  FEES AND CHARGES

8.1 What are the fees and charges for using the service ?

(a) You must pay:

(i)  the fees and charges for the service , which are set out in the standard pricing table or in any applicable special , and

(ii) any additional fees and charges noted in the agreement (including in your application ) or notified by us in accordance with the agreement from time to time.

(b)  You must pay all fees and charges which are incurred for the service even if you did not authorise its use .

(c)  You must pay the fees and charges for the service even if the service is unavailable or you are unable to access the service . However, you may be entitled to a refund or a rebate under clause 10.3.

8.2 Types of fees and charges (including administration charges and other charges)

(a) In addition to the fees and charges you incur in the normal use of the service (including an access fee , where applicable), we may charge you for an administration fee and other similar charges. These costs may include suspension fees or cancellation fees , late payment fees, payment dishonour fees and reconnection or reactivation fees. These charges are set out in the standard pricing table for your service .

(b) We may also ask you to make a pre-payment usage charge or request that you make an interim good-faith payment (including, for example, if there has been an unusually high use of the service or if you want to activate roaming ).

8.3  How do we calculate fees and charges?

(a) To calculate fees and charges we look at billing information generated or received by us .

(b)  If you use the services of a third party, you will be billed at the third party's applicable rates and charges. We may bill you for your use of the services of a third party, acting in our capacity as that third party's billing agent only.

8.4  Specials

(a) We may offer you a special from time to time (including a special in relation to a particular pricing plan ).

(b)  We will notify you of any specials offered to you either through general advertising or by specifically advising you . The terms of each special will either be set out in the standard pricing table for the relevant service, in an appendix , in advertising material or you will be advised separately in writing.

(c)  A special may be an offer to vary the price or the terms of supply (including the minimum term ), and it may be subject to certain conditions.

(d)  If you validly accept a special , the terms of the special will prevail to the extent that the terms of the special are inconsistent with the terms of the agreement . Otherwise, the terms and conditions of the agreement continue to apply.

Back to contents of Consumer Terms

Download our Consumer Terms (Adobe PDF)

Don't have Acrobat Reader? Click on link and you will be redirected to www.adobe.com for Acrobat Reader download