7 NETWORK MAINTENANCE, FAULT REPORTING AND RECTIFICATION
7.1 Maintenance on the network used to supply the service
(a) We may conduct maintenance on the PPS network and maintenance may be conducted on a supplier's network used to supply the service.
(b) We will try to conduct scheduled maintenance on the PPS network outside normal business hours, but we may not always be able to do so.
7.2 Reporting faults
(a) We will provide a 24 hour fault reporting service for you to report faults
(b) Before you report a fault to us , you must take all reasonable steps to ensure that the fault is not caused by any equipment that is not PPS owned equipment .
7.3 Assisting us in investigating and repairing a fault
You must provide all reasonable assistance to enable us or our personnel , or where necessary a supplier , to investigate and repair a fault.
7.4 Our responsibility for repairing faults
(a) We will repair faults within the PPS network .
(b) Unless the service description expressly provides otherwise, we are not responsible for repairing any fault in the service where the fault arises in or is caused by:
(i) a supplier's network ,
(ii) equipment that is not PPS owned equipment , or
(iv) facilities outside the PPS network .
(c) Where:
(i) the fault arises in or is caused by a supplier's network ,
(ii) we become aware of the fault, and
(iii) we are not responsible for the repair of that fault,
we will notify the supplier of the fault and request that the fault be corrected promptly, but we will not bear any further liability or responsibility.
(d) Where the fault arises in or is caused by equipment that is not PPS owned equipment we are not responsible for the repair of that fault. If y ou ask us to investigate and repair such a fault:
(i) we will give you an estimate of the probable cost of investigating the fault and, if you agree to pay those costs, we will undertake an investigation and we will then charge you for the cost of investigation,
(ii) if we have investigated the fault, we will use reasonable endeavours to inform you of the fault's probable cause, and
(iii) if you request us to repair the fault and we agree to repair the fault, we will give you an estimate of the probable cost of repairing the fault and we will then charge you for the cost of repairing the fault.
(e) If we investigate a fault and determine that the fault is attributable to an excluded event , then we may charge you for any costs we incur in investigating and repairing the fault.
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