PLEASE READ THESE TERMS CAREFULLY AS THEY MAY HAVE IMPORTANT CONSEQUENCES FOR YOU.
1 ABOUT THESE CONSUMER TERMS
2 THE AGREEMENT
2.1 The agreement
2.2 When does the agreement apply?
2.3 What happens if there is an inconsistency between the different parts of the agreement ?
2.4 When does the agreement start?
2.5 When will we start providing the service to you under the agreement ?
2.6 For how long will we provide the service to you in accordance with the agreement ?
2.7 What happens at the end of the minimum term if the agreement is a fixed-length agreement ?
2.8 How can we change anything in the agreement ?
2.9 How can you change anything in the agreement ?
2.10 Responsibility for persons who you allow to use the service
3 YOUR APPLICATION FOR THE SUPPLY OF THE SERVICE
3.1 What is the service ?
3.2 When may we refuse your application ?
4 How we deal with your personal information
4.1 Collection, use and disclosure .
4.2 Opting-out
4.3 Gaining access to and correcting your personal information
4.4 Providing your personal information
4.5 Consent
5 USING THE SERVICE
5.1 Connecting the service
5.2 Quality of the service
5.3 Permitted uses of the service
5.4 Unusually high use
5.5 Compliance with third party rules
6 EQUIPMENT
6.1 What are your responsibilities in relation to equipment?
6.2 Who owns the equipment?
6.3 Installation of the equipment
6.4 Maintenance and repair of any PPS owned equipment
6.5 Lost, stolen and damaged equipment
7 NETWORK MAINTENANCE, FAULT REPORTING AND RECTIFICATION
7.1 Maintenance on the network used to supply the service
7.2 Reporting faults
7.3 Assisting us in investigating and repairing a fault
7.4 Our responsibility for repairing faults
8 FEES AND CHARGES
8.1 What are the fees and charges for using the service ?
8.2 Types of fees and charges (including administration charges and other charges).
8.3 How do we calculate fees and charges?
8.4 Specials
9 PAYMENTS
9.1 How often will we bill you ?
9.2 What will appear on your bill?
9.3 What types of payment methods may you use?
9.4 When must you pay your bill?
9.5 What happens if you do not pay your bill by the due date?
9.6 What happens if you have overpaid as a result of a billing error?
9.7 Taxes (including GST)
10 COMPLAINTS AND DISPUTES
10.1 Making complaints
10.2 Suspension of payment obligations
10.3 Complaints about loss of access to the service
11 CANCELLING THE SERVICE
11.1 Your right to cancel the service
11.2 Our right to cancel the service - non fixed-length agreement
11.3 Our right to cancel the service - non fixed-length agreement and fixed-length agreement
11.4 How can you cancel the service?
11.5 When will the service be cancelled?
11.6 What happens when the service is cancelled?
12 SUSPENDING THE SERVICE
12.1 Our rights to suspend the service
12.2 What happens when the service is suspended
13 WHAT ARE YOU AND WE LIABLE FOR
13.1 Your liability to us
13.2 Our liability to you
14 ASSIGNING THE AGREEMENT TO A THIRD PARTY
14.1 How can we assign our responsibilities to a third party
14.2 How can you assign your responsibilities to a third party
15 GENERAL
15.1 Which laws and courts govern the agreement ?
15.2 Intellectual property protections
15.3 What happens if you can't fulfil your obligations or we can't fulfil our obligations under the agreement because of an event outside your or our control?
15.4 What happens if you become a carrier or carriage service provider ?
15.5 When do we waive a right we have under the agreement ?
15.6 Payment of commission by us
15.7 Information about your rights
16 WHAT DO TERMS IN THE AGREEMENT MEAN?
16.1 Definitions
16.2 Interpretation
Back to Terms and Conditions
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